City Lifestyle Merch (referred to as “we”, “us”, or “our”) is committed to protecting the privacy of its customers (referred to as “you” or “your”). This Privacy Policy sets out the basis on which we will process any personal data that we collect from you or that you provide to us when you use our website www.citylifestylemerch.co.uk (referred to as the “Site”), or purchase products from our online shop.

1. Personal data we collect We may collect and process the following personal data about you:

• Name, email address, postal address, telephone number and any other information you provide when you register with us, create an account, or place an order on our Site.
• Transactional information about the products you have purchased from us, such as product details, quantity, price, and payment method.
• Technical information about your use of our Site, including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site.
• Any communication you have with us, including email correspondence and chat messages.

2. Use of your personal data We will use your personal data for the following purposes:

• To process and fulfil your orders and purchases.
• To communicate with you about your orders, including sending order confirmations, dispatch and delivery notifications, and processing refunds and returns.
• To respond to your enquiries and customer service requests.
• To improve our Site and services, and to ensure that content is presented in the most effective manner for you and for your device.
• To provide you with marketing communications where you have consented to receive such communications.
• To comply with legal and regulatory requirements.

3. Disclosure of your personal data We will only disclose your personal data to third parties in the following circumstances:

• To our service providers and suppliers, who process personal data on our behalf to provide services to us, such as payment processors, shipping providers, and IT service providers.
• To regulatory authorities, law enforcement agencies, or other government entities where we are required to do so by law or where it is necessary to comply with legal or regulatory obligations.

4. Security of your personal data We are committed to protecting the security of your personal data. We use reasonable technical and organisational measures to prevent the loss, misuse, or alteration of your personal data. We store your personal data on secure servers and restrict access to your personal data to only those employees, contractors, and service providers who need to know such data in order to perform their work for us.

5. Your rights You have the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccuracies in the personal data we hold about you.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing of your personal data.
• Request the transfer of your personal data to another party.
• Withdraw your consent to the processing of your personal data (where our processing is based on consent).

If you wish to exercise any of these rights, please contact us at hello@citylifestylemerch.co.uk.

6. Changes to our Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

7. Contact us If you have any questions about our Privacy Policy or how we handle your personal data, please contact us at hello@citylifestylemerch.co.uk.